Shipping & Delivery
Every order is thoughtfully packaged to reflect the care and craftsmanship behind each piece.
Processing Time
All orders are carefully prepared and processed within 1–3 business days.
Each piece is inspected and packaged with care to ensure it arrives in perfect condition.
Shipping Time
Estimated delivery times:
Domestic (U.S.): 3–7 business days
International: 7–14 business days
Shipping times may vary depending on location and carrier delays.
Shipping Rates
Free standard shipping on all U.S. orders
International shipping rates are calculated at checkout
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your delivery.
Signature Delivery (Optional Upgrade)
For higher-value items, we recommend selecting signature confirmation at checkout for added security.
Lost or Delayed Packages
While we work with trusted carriers, delays can occasionally occur.
If your package is significantly delayed or appears lost, please contact us and we will assist you promptly.
Incorrect Shipping Information
Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
International Duties & Taxes
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Contact
For any shipping inquiries, please contact:
support@bomaxny.com
Returns
Return Policy
We accept returns within 7 days of delivery for eligible items.
To be eligible for a return:
Item must be unworn and in original condition
Must include original packaging
Proof of purchase is required
Non-Returnable Items
Final sale items
Custom or resized pieces
Return Process
To initiate a return, please contact us at:
support@bomaxny.com
Once approved, you will receive instructions for returning your item.
Refunds
Refunds are issued to the original payment method once the item has been received and inspected.
Please allow 3–5 business days for processing.